Category: Employee/Employer Relationships

Dysfunction Junction

By the time I left I could barely breathe. The knowledge of where I had been for the past three and a half years set heavily on my shoulders so that I could no longer stand up straight. It crushed my chest so that I fought to inhale and exhale. The smell of it rose like a river of filth under my nose and the dirty truth clung like shit to my shoes. My work environment was toxic and it would kill me if I didn’t leave.

I didn’t notice much at first. People seemed less friendly than they were in other departments of the same organization. People seemed to be working hard and there was plenty to do; data entry that came in a queue of requests for authorization of medical services and phone calls from healthcare offices across the entire state that rang into a queue sometimes 16 calls deep.

I’d worked in the healthcare field most of my life and by the time I transferred to the referral department I had 12 years under my belt. The training was lackluster at best. I was never given any background information about the department or how its function worked with and complemented other departments in the organization. I sat and watched as one of my new colleagues processed requests from a paper printout of part of the queue. She would sometimes explain what she was doing but it was up to me to ask questions and glean any possible knowledge.

Next I would sit with someone on the phones and listen in. The calls were mostly to check the status of pending requests for authorization. Many of the calls were easy—authorization had been given but the patients and doctors offices had not yet received the approval letter—and the call was simply about providing an authorization number. The requests themselves were also sometimes simple. A request for podiatry or massage therapy could be easily approved. But some requests were for procedures that required clinical review or a kind of review by the person processing the request. One had to know what each specific health plan would allow and also what the limitations of each health plan were (as it pertained to the specific service being requested). Some plans covered services or procedures that others would not and the employee working the queue (either phones or data entry) had to know. We had access to the riders of each health insurance plan and the riders helped identify the plan benefits and limitations.

New employees were told the learning curve would be about six months. For many it was longer than that and many would not even see a sixth month anniversary. Turnover was shocking. I saw at least five people come and go during my first year.

Mandatory overtime was frequent and surprising. I’d never been forced to work on the weekends and I thought the union would be able to help and intervene on behalf of the tired and stressed out workers. I learned that there is no union protection from OT and that (according to my colleagues) the union could claim more in dues based on extra hours worked and higher take home pay of staff.

Granted, some wanted overtime and some made a lot of money working OT, I always thought it best to be given the choice. And….why would a department of thirty people working eight hours of overtime each at least once per month not be able to make any headway on the work itself? We could never get ahead.

Management required at least 100 items of work to be completed by each employee every day. It could be 30 phone calls and 70 pieces of data entry or 83 phone calls and 17 pieces of data entry as long as the quantity by quitting time amounted to 100. Staff were assigned the permanent position of either data or phones. All new staff were placed on phones were it was most stressful but also provided the opportunity to learn the most and learn it quickly—a sink or swim kind of experience.

I actually enjoyed the phones (being the consummate customer service rep) and enjoyed talking to medical teams from Seattle to Spokane and everywhere in between. I learned my job and knew it well and found it incredibly interesting. The knowledge base needed to succeed in the referral department was broad and deep and I considered my education in the department to be equal in depth to what is was when I worked at Fred Hutch.

During my third year, with a new batch, of employees on board, and me feeling pretty well settled into the department, I agreed to help a colleague who was struggling. I would switch places with her and go work the data queue. I thought it might be nice to have a break from the constant talking and being talked to of 100 calls per day.
I had a good friend in the department, someone who transferred in just 30 days after I did. We were both being forced out of our previous jobs in Family Practice due to an organizational restructure. We both lamented and laughed about all the absurdities in our new jobs—from the piss poor training to the soul sucking mandatory overtime—to the most obvious and distressing aspect –the back biting and in fighting among staff. We were working in the most dysfunctional department we’d ever experienced. Our immediate supervisor, Gloria, knew very little of the work. If we went to her with a question she would walk us over the Lead who always had an answer. The second supervisor, Latheena, was knowledgeable but mean and seemed to actually enjoy and perpetuate the ongoing dysfunction.

If rules or processes changed , the staff were frequently the last to know and it was usually during a phone call, with a nurse from a doctors office that we would learn of changes in our own criteria. This was a frequent scenario and it left staff feeling angry and distrustful. Another aspect of the work was that if an error was found we were told to send it to the supervisor with the name of the offender. Those who made errors but were popular or feared were not as subject to this as those of us who were disliked or thought of as trouble makers. It’s funny how people will work hard to preserve homeostasis even if it’s destructive and unjust.

In working the data queue and turning in my tic sheet every day I found that I could not always reach the goal of 100 items worked. Some days I came close and produced 88 or 98 and some days only 79 or 80. I turned in my tic sheet every day and documented honestly. During my first review with my supervisor on the data side I was told that if I didn’t get my numbers up I’d be placed on a PIP (performance improvement plan). I worked harder but my numbers did not reach 100 on enough days to keep me from the threat of a PIP.
I began noticing how some people in the department, and one woman, in particular were so very social. Talking and laughing and stopping to chat and gossip at many desks every day and yet she not only is meeting quota but exceeds it every day. She even boasted that if she drank a red bull she could easily work 200 items! Everyone knew she was full of shit. But it was me—not her who was the subject of a possible performance improvement plan. I turned in my sheet every day and recorded my work honestly and with integrity, but clearly this was not happening with everyone.

Since the phone queue was the least desirable area to work but I enjoyed it and was successful there, I asked to be moved back. I only went to the data queue to help someone anyway and on any given day a current phone worker would gladly trade places and take work in data instead. My request was denied. I was being set up to fail and would indeed fail because I refused to pad my numbers.

A few days before giving notice I logged on to my computer and didn’t know what to do. I couldn’t remember my password and froze. I had to open other applications to but couldn’t remember what they were. Was I having a stroke? Was I going crazy? I was under an enormous amount of stress. I took a deep breath and closed my eyes. When I looked at the screen again I was able to proceed and get through the day. In the morning I tendered my resignation and gave six weeks notice. I needed the time to adjust to the idea and to get a jump on job hunting.

I was in free fall. I didn’t care. I could breathe again! The enormous pressure was lifted and I actually enjoyed my remaining six weeks. My former Lead on phones gave me a very nice card and said she’d never known anyone with such exemplary customer service skills and the team gave me going away potluck where almost everyone congratulated me on my “escape.” The supervisor took my company paid transit pass away and I had to ask for enough money from my coworkers to cover the train ride home. The pass could have easily been electronically disabled the next day but it gave Latheena a chance to do something mean and she could never pass up that kind of opportunity.

I enjoyed days of unencumbered freedom. I had enough money to cover my expenses for the month and I knew I’d easily find another healthcare job. What I didn’t expect was to find the job within the organization I’d just left.

I took a two -dollar pay cut and gave up 10 years of seniority. I was now an entry level medical receptionist in a behavioral health clinic. I was no longer subject to mandatory overtime. The work was easy and undemanding. I missed the complexity of my previous job but I was grateful to be out of a toxic and tragic work environment.

My friend remained in the department and has kept me posted on all the sad and ongoing events. The one good thing that came after I left was that staff no longer manually recorded their daily work by using tic sheets. The computer was used to generate a daily report of work completed and the report revealed that no one –not a single person had processed 100 items every day. I felt vindicated at last. Too bad I lost 10 years of seniority and the vacation accrual that goes with it. I’ve reclaimed the two dollar salary loss but cannot shake the memory of what it’s like to work in such dysfunction. I have since witnessed similar evidence of organizational dysfunction in other departments as well. It’s the culture of the company for which I still work. It’s the culture I hope to someday leave and say goodbye to for good. I know it’ll happen soon. I can feel the shit sticking to my boots again. And there’s this odd pressure building on my shoulders….

Copyright2017caceresbg

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The Moving Year

Excerpt from The Hierarchy of Weeds

Cardboard boxes slowly filled the living room but I was too afraid to ask where we were going. When mom announced we’d actually be moving to Florida to live with dad for a while I allowed myself to get excited. Thoughts of new places, people and white sand beaches filled my imagination. We flew to Pensacola just a few weeks before Christmas. Dad rented a large house with a big sitting porch and palm and pecan trees in the back yard. He bought furniture and filled the cupboards with groceries. Mom was secretly drinking. I didn’t need to see a bottle to know she was under the influence. Her belligerence smoldered and bubbled like a dangerous volcano. I sat tensely at the big oak dining room table. My brother, Kenny, sat across from me and we were both trying to finish a TV dinner, glancing nervously at the door and hoping dad would delay his return home. He didn’t and the inevitable happened. It was a one sided fight that ended in an agreement on dad’s part. He would pay for our bus fair to Pekin, Illinois, where mom’s brothers and father lived. We stayed in Pensacola for Christmas but it felt nothing like a holiday. A tree was put up in the corner of the living room but lacking enough decorations it looked as forlorn as I felt. It was the saddest Christmas ever. I felt sorry for dad—it seemed he had really tried, and he’d spent so much money on the house and furniture and now he’d pay our way to leave. We packed our clothes and left Pensacola on January 2, 1977.
The heavy wheels of the Greyhound bus plowed slowly through mounds of dirty snow in the parking lot. The bus depot in Pekin, Illinois was small and had a single row of chairs facing a long counter littered with pieces of the day’s newspaper and a few Styrofoam cups. The floor was slippery and dirty from the black snow that had been tracked in and melted, and although there was no one sitting in any of the chairs and no one appeared behind the counter, a black and white television, mounted near the ceiling, blared loudly as two soap opera stars declared their forbidden love for one another. The place smelled of smoke and sadness. After gathering our suitcases, we walked behind mom slowly out of the station, across the parking lot and towards the sidewalk. For the first time mom seemed a little uncertain and a little afraid. She did not even have a phone number for her brother. They had not kept in touch and had not seen each other or even talked on the phone since 1971. It took only minutes for the cold to creep under our thin layers of clothing, tapping at the back of our necks and behind our knees and even less time for the melting snow to find the tiniest of cracks in our shoes making the tips of the toes so very cold that it could almost be mistaken for heat. Across the street stood the City Center Motel. We walked instinctively in the direction of the flashing red vacancy sign. It felt good to set the suitcase down and to sit on the bed of the small motel room. No other comforts were to be had and I stared out the window as the sun began its fast descent over the tops of the few buildings that made up downtown Pekin. By now mom was a bundle of nerves, fidgeting with her purse, counting what remained of the money and then searching the phone book for her brother’s name. None were found and she instructed me and Kenny to put on our jackets –we would have dinner at the motel diner. Hamburgers and French fries stopped the hunger pains but nothing could calm the flutter of fear that rose in my stomach and lodged itself at the back of my throat, making my voice sound hoarse when I said ‘thank you’ to the waitress who removed my plate from the table. Mom asked the cashier if they knew the Taylor family. No luck. It was very dark now and very cold. The slushy snow on the sidewalks had frozen, becoming little mountains of ice that made walking difficult. Mom told me to wait in the motel room with Kenny. She would ask at the local tavern down the street. Mom approached nearly every person in the tavern until finally she found someone who knew her brother. We were not meant to be homeless and starving on the streets of Pekin, Illinois! Perhaps it was just that the odds were in her favor in a small town or it could have been the camaraderie and brotherhood of those men who worked the trades as almost all the men did there, knowing each other’s families; wives and children, as if they were one big family. Those who didn’t work for the Caterpillar plant worked in welding or some other line of construction and my uncles were welders just as their father had been. Aunt Dee, Benny’s wife picked us up from the motel the next day. In her home she buzzed around the large kitchen, somewhat nervous and eager to please, refilling coffee cups in between flipping fried eggs and turning the bacon before it burnt. Uncle Benny had Elvis Presley hair, blue black and thick and brushed away from his forehead in a pompadour style. He sat talking with mom at the round table in the middle of the room. I found him handsome and charming. “Dee, what’s wrong with these biscuits?” Benny tapped one on the side of his plate demonstrating the sound it made. He chuckled kindly and took a good-natured bite. Dee scooted to the stove and began poking at the biscuits with a spatula and turning them over to examine them. I sat with my three cousins in the living room. Lori, the oldest was my age and wore a black page boy style wig secured with a pink headband. She had a bad case of lice and ended up having to have her head shaved. Living near my cousins was even better than friends and I looked forward to hanging out with them. I met my grandpa Sherman too. He lived in Topeka, a very rural area, in a double -wide trailer with his girlfriend, Virginia. While grandpa was sulky and quiet like mom, Virginia was lively and one of the fattest women I ever saw. She was a good cook too and I loved her fried chicken, but I cringed one day when I saw her casually lick Crisco from a spoon after dropping a big clump into a skillet.
We rented a small one- bedroom apartment in an old Victorian house that was divided up into four units. Me, Kenny and mom slept side by side in a queen sized bed. Without an alarm clock I had to rain my brain to wake up every morning at six. I walked the half mile to Woodruff High School and for the first few months I was utterly alone and spent my lunch standing in the large third floor stairwell where a big picture window allowed a view of the athletic field below.

My dream of having cousins as best friends never materialized–mom had a falling out with her brother and his wife shortly after we moved into our place. I came home from school one day to find her furiously cutting up a beautiful knitted afghan that Aunt Dee made. White and lavender yarn fell into a soft mound at her feet and she said nothing as she swept the remnants into a paper bag and threw them in the trash. There would be no double dates with my cousins, no movies or sleep-overs and if that wasn’t bad enough I would soon lose the companionship of my diary as well. Near the end of the school year, when fireflies lit up the early evening and the streets were crowded with kids on bicycles, mom found my writing hidden under the mattress and read it. Mom’s eyes had that mean snake like stare and I knew she was drunk. She stood in the small kitchen at the sink with my diary clenched in her hands. Several pages had been ripped out and were either in the sink or on the floor. Adrenalin surged through my veins but I was too afraid to move or speak. Angry and betrayed– my thoughts ran backwards, re-reading any lines of past entries that might have mentioned mom. Her face was swollen and tired looking but her eyes, the pupils constricted to fine pinpoints, were alive with fury. She’d read something I’d written about her drinking. My stomach hurt and I could not stop the flow of tears. This seemed to make her even more upset and she raised my diary over her head and threw it at me in a final assault. The pages open and spayed like the wings of some crazed bird. My precious diary clipped my shoulder and fell against the front door. I grabbed it and ran from the apartment. I stopped running after two blocks, my asthmatic lungs failing to give me the stamina I needed to go further. Looking at the diary in my hands with so many pages ripped away, I knew it was useless to save it.

Three months later mom got a job as a maid at the Continental Regency Hotel in downtown Peoria and stayed just long enough to earn money for three one way train tickets back to Seattle. She swallowed her pride and called uncle Benny to ask for a ride to the station. He arrived alone and quietly piled our suitcases into the trunk of his car.

There is something special about time spent on a train, it’s a wonderful kind of limbo where worry has no purpose and it doesn’t matter what you’ve left behind or where you’re headed. I let myself fall deeply into a soft languor. I spent hours day-dreaming as farmlands and small towns rolled slowly by the window, looking as peaceful and trouble free as a Normal Rockwell painting. I dabbled in poetry and decided that it was an acceptable substitute for my diary and I refused to let my mind enter that vast unknown territory called tomorrow.
But tomorrow did come and the train rested its heavy steel wheels at Seattle’s Amtrack station 2 ½ days after leaving Illinois. Mom had written an old drinking buddy, Paul Koepplin, to ask if we could stay with him for a few days. He even agreed to pick us up at the station. Paul was a tall, bean pole thin man who looked elderly although he was only in his sixties. His hair was completely white and his clothes hung as loosely on his thin frame as his dusty white skin did on his prominent cheek bones. He had false teeth but seldom wore them and his mouth and lips had grown into the sunken position of toothless-ness. He had become a widower ten years ago. His two oldest daughters became pregnant and moved away as soon as biology permitted but the boys, Ricky 16 and Paul junior, 18, remained. It was easy to spot Paul’s car across the parking lot. It sat like an enormous metallic jewel upon the hot pavement; a turquoise Bonneville with white walled tires and winged tail lights– circa nineteen fifty something…. Ricky always drove his father and had in fact been driving since the age of 14 (his dad’s alcoholic nerves could not tolerate the demand for concentration and responsiveness to the conditions of traffic.) Ricky stood leaning against the door of the car. His arms were folded defensively against his chest except for when he needed a drag of his Camel cigarette. He had his father’s lankiness but not his thirst for alcohol—that trait his father shared with Paul Jr. Ricky was clearly not happy at having to bring home a car load of strangers but Paul and mom seemed to have a lot to talk about. They sat shoulder to shoulder on the red, fake leather seat engaged in happy conversation. Ricky moved the long bodied car gracefully over the asphalt parking lot and onto Fourth Avenue heading south. The summer sun was high and hot above the city. It was nice to be back in Seattle. Paul and his sons moved out of the projects about a year ago and now lived in a small rented rambler on south 144th, kitty corner from Foster High School in Tukwila. The house sat on a large lot and there were no neighbors to the left or to the right—just graveled space. Ricky parked the car and hurried inside, returning a minute later with a red colored Chihuahua in his arms. Paul Junior stood in the middle of the living room and watched as we carried in suitcases and bags, a mischievous grin on his face-he did not offer to help. The house was sparsely furnished; a tattered sofa and black and white television in the living room and a chrome and vinyl table with no chairs in the kitchen. The bedrooms held beds but nothing else and there were no pictures on the walls.

There is nothing out of the ordinary about the end of the month for most people, but for those on welfare it is almost always a sad, sad time. Money trickles down to pennies and food is scarce and sometimes supplemented by whatever the closest food bank offers (if a family is lucky enough to have a food bank nearby). Mom always bought a big load of groceries on the first, but at Paul’s house the one big shopping trip never happened and they were close to having nothing left to eat now. I followed Ricky into the kitchen, and sat down on the empty table while Ricky stood, leaning his lanky frame against the kitchen counter. He had finally accepted me and talked easily at times. “What do most people do when they get their money on the first? They buy food, right? Well my dad doesn’t do that.” I didn’t need to ask where the money went. Ricky pulled a dented pot from under the stove and filled it with water. I couldn’t imagine what he could cook with so little food in the house. When the water boiled Ricky added spaghetti, stirring it with a fork. Ten minutes later he drained the water from the pot, dumped the spaghetti in a plastic bowl, added a heaping tablespoon of margarine, a sprinkle of salt and pepper and happily offered half to me.

The first of July crash landed on the doorstep of the small house on 144th. Ricky agreed to drive his dad and mom on a few errands. Before three PM that day mom and Paul they were drunk. Paul Jr. had his own case of beer. Ricky was distant. I tried to pull him out, but he couldn’t be reached. He stayed outside for most of the day and evening working on the car, his small dog, Peppy, never far from his feet.

In August, a month after we arrived at Paul’s, mom found a place to rent; a furnished trailer in a mobile home park just a few blocks away. Our new home was a single wide, red aluminum trailer that sat on 42 Ave. South, just off of Pacific Highway. For the remainder of the summer we sweltered inside trailer number 51. The passing of Elvis Presley was the only marker that made one day any different from the other. Money was very tight. The rent took almost 50 percent of mom’s welfare check. I would have to get a job and after seeing an ad in the paper for a dishwasher at a nearby restaurant/cocktail lounge, I mustered all the confidence I could, walked in the door and after speaking briefly with the owner, was hired the same day. Luigi’s Italian Restaurant and Bar was on the corner of Pacific Highway, just a few blocks from the trailer. I worked after school and on weekends as a dishwasher and was soon promoted to bus person. The owner of the restaurant, Mr. Albanese was a volatile alcoholic prone to angry outbursts and after one such incident his entire crew (except the cook) up and left without notice. What used to be a thriving business deteriorated rapidly as the once loyal customers stopped coming. I stayed on and was promoted to waitress. I worked eight hours a day on weekends and six hours each day after school. I was exhausted and depressed. I gained weight eating leftover pizza and cheesecake. One day after school I pushed open the heavy wooden door to the restaurant and heard Maria, the owner’s wife screaming. I stood nervously waiting for my eyes to focus and adjust to the darkness and when they did I saw Ralph Albanese brandishing a shotgun and his wife trying to keep her distance. Without a word I closed the door and marched quickly to the crosswalk. I slapped the signal button hurriedly but it took hours to change. I used the payphone at Larry’s Market across the street and dialed 911. After giving all the information I could and answering the operators questions I hung up the phone and headed back to the trailer. I was not even tempted to wait for the police to arrive and I never went back to the restaurant–not even to get my final paycheck.

Mom grew tired of the struggle and applied for public housing again. We moved our meager possessions back to High Point, in a apartment that backed up to a green belt on High Point Drive. That summer my grandma Alice, dad’s mom, came to visit. Uncle Bill dropped her off but did not come inside to say hello. Grandma wore a long cotton dress that fluttered just below her knees and with her hair in a tightly coiled bun, I imagined she looked exactly the same in 1959. She was tall, straight backed and when she hugged me hello I could smell the familiar smell of her face powder. She stood back to look at me and took my hands in hers, sliding them across her cold palms, “you’ve got long fingers Barbara, you should play the piano.” Grandma wanted to take us out to lunch so mom called a cab and we sat awkwardly at the kitchen table and waited for the taxi to arrive. We’d been to the Hide-Away Café before. Mom liked the place because there was a bar in the back and she could order her favorite drink, a Manhattan. The café was quiet as we slid into a booth. In between bites of tuna melt grandma asked Kenny and me about school. Mom was quiet and taking more drinks of her Manhattan than bites of her sandwich and I watched her nervously. Back at the apartment mom began to pace. She lit a cigarette and waved it around in the air as if she was about to say something profound. She strode from the kitchen to the living room, her thrift store high heels clicking fast on the linoleum, as Kenny and I sat with grandma at the table who smiled sweetly, like a mouse about to be swallowed by a snake. “You never liked me did you?” Mom hurled the accusation at grandma whose lips drew into a tight, straight line. “Now Jessie I just want to have a nice visit with my grandchildren.” Mom moved closer to grandma, so close that grandma had to lean to the side in her chair to see mom’s face. “Jessie please…”
“Don’t say my name you ole biddy. You know what your son did his kids? He starved them!” Grandma rose slowly from her chair, “Barbara will you call your uncle Bill for me?” I was sad and embarrassed to tell her we didn’t have a phone and the one favor she’d asked of me, the one thing I wanted for her just as much as she wanted –could not be provided. She’d left our house and found a neighbor who made the call to uncle Bill. I watched from the kitchen window as she waited on the curb by the side of the road. One of her tan stockings had fallen to her ankle where it stayed, collapsed. Her square vinyl purse hung from a skinny arm and the white knit sweater she wore sat unevenly across her shoulders. She stood for nearly twenty minutes. A silver sedan pulled up to the curb and she was gone.

copyright2017caceresbg

Short Story: The Upside

The Upside

 

I’ve been waiting for you. Patiently waiting among the sepia pages and crisp black and white edges. I don’t mind when you leave, not really. I needed a break and have enjoyed the naps, solitude and quiet and falling asleep at 8:30 and waking up at 7:30 and the ice cream and rum and cokes—but not the weight. I’ve packed on 10 pounds and quit yoga. I damned near caved in during your last visit. When the valerian root tea stopped working and I couldn’t sleep—at all. I went to see a doctor and told him. Yes I did! I told him all about you and how much I loved you and how you were there when I needed the extra energy or the words. Yes –the words. I cried a little when I told him how you helped with my poetry—our poetry. He smiled and I saw how handsome he was. He was impressed that I’d never been fired from a job because of you. I didn’t tell him that although I’ve never been fired—I have had nine different jobs at the same company in the past 15 years and it was you that gave me the confidence to make a move when I needed to. You taught me how to shine and charm my way through interviews.

When you left I spent long hours alone. I read six books and became invisible at work, grinding through each day and checking the clock every ten minutes or so. Like I said, I needed a break and I’m not sad when you leave, not really.

But a few days ago I began to sense you. I knew you were nearby! I got all riled up about some small injustice done to one of my coworkers and then last night I laughed with my husband—really laughed –hard and loud, and it felt so good. And this morning I wake up at 2. Bam! You’re back and I’m so excited. Fuck the long dark days of November.

I cut my own hair a few days ago. I did! I just couldn’t spend the money and it needed to be done. I bent over and brushed all my hair down, gathered it and cut off two inches with a pair of pinking shears. I read somewhere a long time ago that Jennifer Aniston used to cut her own hair that way. Well I’m sure it was before she was very famous and it was my idea to use pinking shears. It’s not bad but shorter in the front than I intended and the look is feathered. Oh God—circa 1975. Whatever—hair grows—end of story, no big deal.

You and I are going to have a blast this winter. I’ve missed my creative cohort and I need you to stay with me at least until the first of the year. There’s some shit going on at work and it hit the fan last week. I know, I know—your timing couldn’t be better! I need you to help guide me through the river of corporate bullshit. Without you it just rises, and rises, pulsing warm and smelly against my throat so that I can hardly breathe. It’ll be ok. I always think to myself….they’ll either fire me or promote me—ha!

I have a good analogy for how different I am with you. It came to me a few days ago just after Halloween. You see we had these glow sticks hanging on our front door and I brought them in the next day and laid them on the kitchen table. A few were still glowing very brightly and I thought—that’s me. I’m a fucking glow stick. When you’re not here I’m still me. I look the same and have all the same physical and emotional components. But something wonderfully amazing happens when you are near and something inside breaks and floods my brain with an amazing light. Neurotransmitters go wild and I’m super charged. My intellectual capacity expands, my wit and charm emanate and attract. I am a powerhouse! Even my heart grows bigger—just like the Grinch’s heart in Dr. Seuss’s story—I can actually feel it enlarging. Pounding harder and growing bigger. A cardiac erection! And when this happens I think I have it all figured out—the solution to homelessness and unemployment and the answer to why some mothers don’t love their children. I want to open a shelter that provides food and warmth and art therapy! I wan to teach the illiterate how to read! I want to help the broken souls love again.

It’s so quiet now. The clock reads 2:45 but it’s actually 1:45 AM because of Daylights Saving and I am up and alone by the fireplace just writing away and drinking a cup of tea. I put away the coffee just like I always do when you show up. I don’t mind really. The last couple times I drank it I felt sick to my stomach and I think my blood pressure rose a little too high. This’ll be a good break from all that caffeine that usually course through my veins. Don’t need it now anyway! Did I ever tell you I actually drink a full pot of coffee every morning when you leave?   I know, I know but caffeine is a drug and I guess I’ve built up a bit of a —tolerance.

I wish I understood you better. I’ve read everything you asked me to read but it all still seems so magical and mysterious. The upside to you is you—I mean me.   We are here for each other and always will be.